PRIVACY POLICY

Chris and Sons Limited is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Chris and Sons Limited is the data controller of the personal data collected via or in connection with Chris and Sons Limited.

 

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include: 

•    Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);

•    Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);

•    Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media); 

•    Information you provide us when you enter a competition or participate in a survey;

•    Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and

•    Other information necessary to provide the Site, for example we may access your location if you give us your consent.

 If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

 

What do we use this personal data for?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include: 

•    To fulfil your order and maintain your online account.

•    To manage and respond to any queries or complaints to our customer service team.

•    To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

•    To improve and maintain the Site, and monitor its usage.

•    For market research, e.g. we may contact you for feedback about our products.

•    To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

•    For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

•    To comply with our legal and regulatory obligations. 

We rely on the following legal basis, under data protection law, to process your personal data: 

•    Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

•    Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

•    Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view. 

 Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.

 

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you. 

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights). 

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites. 

 

Who do we share this personal data with?

We share customers’ personal data with third parties in the following circumstances: 

•    With other companies in our group of companies, as necessary to operate the Site. 

•    With our suppliers and service providers working for us, e.g. payment processors and delivery companies.

•    With our professional and legal advisors.

•    With third parties engaged in fraud prevention and detection. 

•    With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

•    In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.

•    Otherwise where we have your consent or are otherwise legally permitted to do so. 

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

 

Storage and Retention

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future. 

 

Security 

This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. 

Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

 

Children

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

 

Cookies

Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.

 

Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data. 

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing. 

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

 

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

Telephone: 020 8443 8940

Email: enquiries@chrisandsons.co.uk

Address: Customer Services, Unit 2, 13 Crown Road, Unit 2 Trade City. Enfield, EN1 1TX

If you have any questions/comments about privacy, you should contact us via e-mail here: stella@chrisandsons.co.uk, or writing to:
Stella Vassiliou
Data Protection Officer
Chris & Sons Ltd
Unit 2, 13 Crown Road
Enfield
EN1 1TX

COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual. Further information can be found in our Privacy Policy above.

The cookies that we use can be categorised as follows:

Strictly Necessary Cookies
There are several cookies generated by Chris & Sons Ltd that are required for essential site functionality, which record details such as your basket contents and browser session. These cookies are necessary for the operation of the website.

Performance Cookies
Chris & Sons Ltd uses services from Google Analytics to record page views, navigation paths and other details of your visit so that we may improve the way our website operates.

You can opt-out of being tracked by Google Analytics by installing the browser plugin available from: https://tools.google.com/dlpage/gaoptout

Functionality Cookies
These are cookies that record minor details of your interaction with Chris & Sons Ltd such as your country, language and currency settings and whether you have reached our website from one of our affiliates. While not strictly necessary for the proper function of the website, these cookies assist in tailoring the user experience to your requirements.

Targeting / Advertising Cookies
Chris & Sons Ltd employs several third-party advertising services such as Volo in order to target relevant adverts to you across their networks.

We have also integrated Social Media tools for services such as Facebook, Twitter, and Instagram into Chris & Sons Ltd to allow our users to share products and pages of the website with their friends. Each of these third-party services utilises cookies to record whether you are logged into their service and the interactions that you undertake while browsing Chris & Sons Ltd.

You can opt-out of being tracked by Doubleclick using the following tools: http://www.google.com/settings/ads/onweb/ and http://www.google.com/settings/ads/plugin/

Further resources for controlling third-party advertising services are available from: http://www.youronlinechoices.com/uk/ and http://www.networkadvertising.org/choices/

You may refuse to accept cookies by activating the relevant setting in your browser. However, please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of www.chrisandsons.co.uk

The table below lists the cookies we collect and what information they store.

COOKIE NAME	COOKIE DESCRIPTION
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.